Return and Refund Policy

1. Eligibility for Returns

Products can be returned within 7 days from the date of delivery.

• Unused and in the same condition as received.
• In original packaging with all tags, manuals, and accessories intact.
• Proof of purchase (order number, invoice, or receipt) is mandatory for processing returns.

2. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect item, please raise a return request within 48 hours of delivery.

• Photo or video proof may be required for verification.
• Once verified, we will arrange a free reverse pickup and issue a replacement or full refund.

3. Return Process

1. Initiate Request – Contact our customer support via email or call within the return window.
2. Approval & Pickup – Once approved, a courier partner will be scheduled for pickup (wherever serviceable).
3. Quality Check – The returned product undergoes a quality inspection.
4. Refund/Exchange – Upon approval, refund or exchange is initiated.

4. Refund Method & Timeline

• Refunds will be processed to the original mode of payment (credit/debit card, UPI, net banking, wallet).
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
• Refund timelines:
  • Prepaid orders: Refunds will be credited to beneficiary bank account within 5-7 days.
  • COD orders: 7–10 business days after approval.

5. Exchange Policy

Exchange requests can be placed for size or color variations (if available). Exchanges for the products will be done within 5-7 days.

6. Customer Responsibilities

• Ensure products are packed securely to avoid damage during transit.
• In case of misuse, missing items, or products not meeting return conditions, the request may be declined.

7. Contact Us

For returns, refunds, or exchanges, please reach out to our support team at:
📧 support@nethra.shop
📞 +91 8304971469